Privacy Policy

Welcome to Artelle Creative and our website at www.artellecreative.com. This Privacy Policy is intended to inform the users of this website in accordance with Florida`s Privacy Protection Act (FPPA) and the General Data Protection Regulation (GDPR) about the nature, scope and purpose of the collection and use of personal information by us.

We take data protection very seriously and treat your personal information confidentially and in accordance with the statutory provisions. However, please bear in mind that data transmission on the Internet can always be subject to security vulnerabilities. Full protection against access by third parties is not possible.

Who are we?

Artelle Creative LLC is a company registered and incorporated in Port St Lucie, Florida, USA. You can contact us per e-mail using hello@artellecreative.com, if you have any questions on how we process your personal information. 

Facebook: https://www.facebook.com/ArtelleCreative 

Instagram: https://www.instagram.com/artellecreative/ 

Processing of personal information

Each time our website is accessed, our web server automatically collects data and information from the computer system of the accessing computer. The following data is collected:

  • Visited website
  • Time at the time of access
  • Amount of data sent in bytes
  • Source/reference from which you accessed the page
  • Browser used
  • Operating system used
  • IP address used

This information is required to deliver the content of our website correctly, to optimize the content of our website and to ensure the permanent functionality of our IT systems and the technology of our website and is carried out on the basis of our legitimate interests. 

IP addresses are only recorded for the duration of the visit to enable delivery of the website to the user's computer and are not stored beyond the end of the visit. The remaining data is stored in the log files of our system. This data is not processed together with other personal information of the user.

Some offers on our website (e.g., registration for newsletters and contact forms) require the collection of personal information. Only the data that is absolutely necessary is collected and it is also only used for the stated purpose and deleted after the purpose has been fulfilled.

Cookies

During the use of our website, so-called "cookies", small text files, are stored on your computer. Such cookies register information about your computer's navigation on our website (pages selected, day, time and duration of use, etc.). A cookie is downloaded via a browser the first time you visit a website. The next time you visit this website with the same device, the browser checks whether a corresponding cookie is present (i.e., contains the website name). It sends the data stored in the cookie back to the website. Some cookies are important for the website's functionality and are automatically activated by us when a user visits. Our website also uses cookies to make it easier to use and to provide you with content tailored to your information needs. 

You cannot be personally identified from any of the information we collect. The use of the cookies we use is necessary in order to be able to provide the online offer of Artelle Creative at all and, moreover, to be able to optimize it on an ongoing basis. The data processing in this context is therefore based on our legitimate interest. Our legitimate interest is to provide visitors to our website with a functioning online service and to make visiting and using the website as pleasant and efficient as possible.

For further information on cookies in general, please visit www.allaboutcookies.org and for further details on the cookies we use, please refer to our Cookie Policy. 

Contacting us

When contacting us, the user's details are processed for the purpose of handling the contact enquiry and its processing. We delete the enquiries if they are no longer necessary. In the case of legal archiving obligations, deletion takes place after their expiry (end of commercial law and tax law retention obligation).

Discovery Call

For booking a discovery call in an easy and convenient way, we use Calendly of the company Calendly, LLC, 3423 Piedmont Road NE, Atlanta, GA 30305-1754, United States. Your data from the form will be transferred to our appointment account at Calendly after you press the "Book appointment" button. You will then receive a confirmation email with a link to the event. Your data will be kept at Calendly until the purpose for storing the data no longer applies (appointment made) or you request us to delete it. Calendly undertakes not to pass on your data to third parties. The legal basis for the use of Calendly is our legitimate interest is the effective organization of our business. Further information on data protection at Calendly can be found at https://calendly.com/pages/privacy

Handling of personal information when you work with us

We process the data of our clients, supporters, interested parties, business partners or other persons if we have a contractual or other business relationship with them and, as a result, perform our tasks and are recipients of services and benefits.

We also process your data on the basis of our legitimate interests, e.g., when administrative tasks or public relations work are involved.

The data processed in this way, the type, scope and purpose and the necessity of its processing, are determined by the business or contractual relationship concluded with you, which also determines the necessity of any data disclosures (we will of course explicitly point this out to you).

We delete data that is no longer required to fulfill our statutory and business purposes. This is determined according to the respective tasks and contractual relationships. The retention period of your data is determined according to how it may be relevant for business processing, as well as with regard to any warranty or liability obligations based on our legitimate interests in regulating them. We continuously review the necessity of retaining the data. The statutory retention obligations always apply.

Administration, financial accounting, office organization, contact management

We process information in the context of administrative tasks as well as organization of our operations, financial accounting and compliance with legal obligations, such as archiving. In this regard, we process the same information that we process in the course of providing our contractual services. The deletion of information with regard to contractual services and contractual communication corresponds to the information mentioned in these processing activities.

In this context, we disclose or transfer information to the tax authorities, consultants, such as tax advisors or auditors, as well as other fee offices and payment service providers.

Furthermore, based on our business interests, we store information on clients and business partners, e.g., for the purpose of contacting them at a later date. This information, most of which is company-related, is generally stored permanently.

Social networks

We have online presences on the social media platforms of Facebook and Instagram. In general, personal information is processed on Artelle Creative`s page in the respective social network for market research and advertising purposes. For this purpose, a cookie is set in your browser, which enables the respective provider to recognise you when you visit a website. By means of the collected data, usage profiles can be created. These are used to display advertisements within and outside the platform that presumably correspond to your interests. Furthermore, data may also be stored in the usage profiles regardless of the devices you use. This is regularly the case if you are a member of the respective platforms and logged in to them. 

We collect personal information when you contact us, for example, via a contact form or a messenger service such as Facebook Messenger. Which data is collected depends on the information you provide and the contact data you have given or released. This data is stored by us for the purpose of processing the enquiry and in the event of follow-up questions. Under no circumstances will we pass on the data to third parties without your consent. The legal basis for processing the data is our legitimate interest and, if applicable, a contractual relationship if your request is aimed at concluding a contract. Your data will be deleted once we have completed processing your enquiry, provided there are no legal obligations to retain data. We assume that processing is complete if it can be inferred from the circumstances that the matter in question has been conclusively clarified.

We have no influence on the processing and handling of your personal information by the respective providers. We also do not have any information on this. For further information, please check the Privacy Policy of the respective provider.

Google Analytics

For the purpose of demand-oriented design and continuous optimization of our pages, we use Google Analytics, a web analysis service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). If you have your habitual residence in the European Economic Area or Switzerland, the services of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) will be made available to you, unless otherwise specified in any additional terms and conditions. Hereinafter "Google". In this context, pseudonymized usage profiles are created, possibly also across devices, and cookies are used. The information generated by the cookie about your use of this website, such as Browser type/version, operating system used, Referrer URL (the previously visited page),host name of the accessing computer (IP address), time of the server request, will be transmitted to a Google server in Estonia or at instances in the USA and stored there for up to 24 months. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website and internet use for the purposes of market research and demand-oriented design of these web pages. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf. Under no circumstances will your IP address be merged with other Google data. The IP addresses are anonymized so that an allocation is not possible (IP masking).

Cookie consent tool when using the Calendly booking feature

This website uses the cookie consent tool "CookiePro"of OneTrust LLC, 1200 Abernathy Rd NE, Sandy Springs, GA 30328, USA ("OneTrust") to obtain effective user consent for cookies when using our Calendly feature.

In order for the cookie consent tool to be able to clearly assign page views to individual users and to individually record, log and store the consent settings made by the user for a session duration, certain user information (including the IP address) is collected by the cookie consent tool when our website is called up, transmitted to OneTrust servers and stored there. This data processing is carried out in our legitimate interest in a legally compliant, user-specific and user-friendly consent management for cookies and thus in a legally compliant design of our website. Further information on data use by OneTrust can be found in OneTrust's privacy policy at https://www.cookiepro.com/privacy-notice/

Security measures

We take appropriate technical and organizational measures taking into account the state of the art, the costs of implementation and the nature, scope, circumstances and purposes of the processing, as well as the varying likelihood and severity of the risk to the rights and freedoms of natural persons, in order to ensure a level of protection appropriate to the risk; the measures include, in particular, safeguarding the confidentiality, integrity and availability of data by controlling physical access to the data, as well as access to, input of, disclosure of, assurance of availability of, and separation of, the data relating to them. We also have procedures in place to ensure the exercise of data subjects' rights, deletion of data and response to data compromise. 

Furthermore, we already take the protection of personal information into account during the development and selection of hardware, software, and procedures, in accordance with the principle of data protection through technology design and through data protection-friendly default settings.  The security measures include in particular the encrypted transmission of data between your browser and our server.

Deletion of data

The data processed by us will be deleted or its processing restricted. Unless expressly stated within the scope of this privacy policy, the data stored by us will be deleted as soon as it is no longer required for its intended purpose and the deletion does not conflict with any statutory retention obligations. If the data is not deleted because it is required for other and legally permissible purposes, its processing will be restricted. I.e., the data is blocked and not processed for other purposes. This applies, for example, to data that must be retained for reasons of commercial or tax law.

When do we disclose your personal information?

We disclose your personal information in response to your business enquiry or your request for information within our Company in order to provide the best service possible and within our legitimate interest.

We may share your information with organizations that help us provide the services described in this privacy policy and who may process such data on our behalf and in accordance with this privacy policy, to support this website and our services. For example, with our legal other professional advisors.

In relation to information obtained about you from your use of our website, we may share a cookie identifier and IP data with analytic and advertising network services providers to assist us in the improvement and optimization of our website which is subject to our Cookie Policy.

We may disclose personal information in other circumstances such as when you agree to it or if the law, a Court order, a legal obligation, or regulatory authority ask us to. If the purpose is the prevention of fraud or crime or if it is necessary to protect and defend our right, property or personal safety of our staff, the website, and its users.

Your rights

Florida Specific Rights

If you are a Florida resident, you have the following rights:

  • Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
  • Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
  • Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
  • Request that a business that sells a consumer's personal information, not sell the consumer's personal information.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. We do not sell the Personal Information of our users. For more information about these rights, please contact us.

GDPR Rights

If you are a European Citizen, you have the following rights:

  • to confirmation as to whether data relating to them is being processed, 
  • to information about the data processed, to further information about the data processing and to copies of the data;
  • to correction or completion of incorrect or incomplete data;
  • to immediate erasure of the data concerning them;
  • to receive the data concerning them and provided by them and to transfer this data to other providers/controllers.
  • to lodge a complaint with the supervisory authority if they are of the opinion that the data concerning them is being processed by the provider in breach of data protection provisions.

In addition, the provider is obliged to inform all recipients to whom data has been disclosed by the provider of any correction or deletion of data or restriction of processing that takes place. However, this obligation does not apply if such notification is impossible or involves a disproportionate effort. Notwithstanding this, the user has a right to information about these recipients.

Likewise, users and data subjects have the right to object to the future processing of data concerning them, insofar as the data is processed by the provider. In particular, an objection to data processing for the purpose of direct advertising is permissible.

The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.

If you wish to exercise your right to object, simply contact us.

Data Breaches/Notification

Databases or data sets that include personal information may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, we will notify all affected individuals whose personal information may have been compromised, and the notice will be accompanied by a description of action being taken to reconcile any damage as a result of the data breach. Notices will be provided as expeditiously as possible after which the breach was discovered.

Changes 

This version of our Privacy Policy is effective as of 03/10/2022. We may update this Privacy Policy from time to time.